Refund Policy

Thank you for shopping with us. We aim to provide the best customer experience and ensure satisfaction with every purchase. Please read our refund policy carefully.

Eligibility for Refunds

We accept refund requests under the following conditions:

Process of parcel unboxing is recorded.
The item received is damaged, defective, or not as described.
The item has not been used, worn, or washed.
The request is made within 7 days of receiving the product.
The item is returned in its original packaging, along with any tags, accessories, and receipt or proof of purchase.

Non-eligible for Refunds

Refunds are not applicable for:

Sale, clearance, or promotional items marked as non-refundable.
Digital products or downloadable content.
Items returned without original packaging or in used condition.
Products damaged due to misuse, accident, or neglect

How to Request a Refund

To request a refund, please:

Contact our customer service team at [your email/contact form] within 7 days of delivery.
Provide your order number, photos of the defective item, video of good unboxing and a brief reason for the refund request.
Wait for our confirmation and instructions for return shipping (if applicable).

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a trackable shipping method. We are not responsible for lost return parcels.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7–14 business days via your original payment method.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account or credit card statement again.
Contact your payment provider—it may take some time before your refund is officially posted.
If you've done all of this and still have not received your refund, please contact us.